Fair use policy

What pauses an account

We pause an account when we see any of these:

• VPN or RDP use to sign in to a tool.
• Sharing an account across more IP addresses or devices than the tool’s limit allows.
• Reselling access, or sharing your credentials with anyone else.

We warn before we suspend

We send a warning before any suspension, and you can appeal by replying to it or opening a ticket in the member area. A suspension for breaking this policy is not covered by a refund; see the refund policy.

Appeals

Appeals are reviewed within our support hours. Include your order id so we can find your account.

Limits for each tool

The limits that apply to a tool are listed on the limits page.