Why We Ask for a Screenshot
When you report an issue with a tool (access problems, login errors, limit messages, etc.), support will usually ask you to send a full-screen screenshot so the team can properly review and diagnose the problem.
How to Take and Send a Full-Screen Screenshot
- Take the screenshot from your PC/desktop, not your phone. Screenshots taken from mobile are often blurry and hard to review.
- Make sure the screenshot captures the entire screen (full browser window, URL bar, and the error message), not just a cropped part of it.
- Upload the screenshot using a link (for example via prnt.sc, screencast, or a similar screenshot hosting tool) and paste the link in the chat.
Example of the expected format: https://prnt.sc/Qvk8uvpn2Xn3
Tips
- If your screenshot is blurry or unclear, support will ask you to retake it from a PC.
- Always include the exact error message or page you’re stuck on, not just a general view.
- If you’re reporting a login or access issue, also mention which access link/account you were using (e.g., access1, access2) so support can check the correct one.